Frequently Asked Questions

General

Do I need an account to place an order?

No, you can check out as a guest however strongly prefer customers to create an account. This ensures faster checkout in future, history of purchases & access to special offers.

How do I place an order?

1. Shopping Cart
Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

2. Checkout Page

From this screen, you can verify and edit all of your shipping, billing and payment information, including:

Shipping address
Shipping notes
Billing address
Payment type
Additional order information and any custom checkout fields you collect
You may also view the contents of your cart and a preliminary total cost . Clicking Review Order will take you to the Order Review page.

3. Review your order.
You will now see a display of your order information and your complete cost, including shipping and tax. Please look over all of the information as this is what will be submitted to. Clicking Place order will submit your order and take you to your Order Receipt page. Your order information is sent using Secure Sockets Layer (SSL).

Who should I contact if I have any queries?

If you have any queries regarding your product, please submit a support ticket on our website under the support tab.

https://healthcareequip.com.au/support-request/

We will be in contact ASAP during business hours.

Ordering

I need a quote. How do I get one?

If you require a written quote, please contact the Healthcare Equip sales team on 1300 009 663 or at admin@healthcareequip.com.au.

We are happy to assist!

I cant find a product online, what do I do next?

We stock a large range of healthcare equipment & sometimes we do not have listed all accessories & spare parts.

If you find that you cannot locate a product, please contact us on 1300 009 663 or at admin@healthcareequip.com.au.

We will be happy to assist!

How can I pay?

We accept Visa, Mastercard, EFT & Paypal payments.

Healthcare Equip has also teamed up with Humm in order to give you the opportunity to pay for your purchase with flexible monthly payment plans.

Delivery

What shipping methods are available?

Healthcare Equip works closely with Startrack, Couriers Please & Transdirect. We ship your package with a courier service which is trackable & does require signature on delivery.

We do not use Authority to Leave services.

How long will it take to get my package?

This is dependent  on your location & items purchased.

Generally, if the item is in stock 3-5 business days.

If it is an order in product (something not typically kept in stock), there could be a wait time.

Contact the Healthcare Equip team to confirm at time of ordering.

How do I track my order?

Once the team at Healthcare Equip dispatch your order, your tracking number will become available. You will receive an email notifying you of the tracking number for your order.

Please use this tracking number to track your package through the freight providers website. (For example; Startrack, Australia Post, Fastway or Couriers Please)

Pricing

Is your pricing inclusive or exclusive of GST?

All pricing stated online at Healthcare Equip is Exclusive of GST.

GST if applicable will be added in your checkout process.

Any questions, please contact the Healthcare Equip team on 1300 009 663.

Are medical devices exempt from GST?

Some medical devices are exempt from GST.

Please see the below list as advised from the Australian Government.
https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/gst-and-other-taxes/gst-exemptions

Equipment

Do you have second hand or ex demonstration equipment?

Healthcare Equip does come into second hand equipment from time to time. If we have any products available, they will be advertised online.

Please contact for further information.

Do you sell paediatric equipment?

Yes. We supply paediatric equipment for both hire and sale.

Please contact the Healthcare Equip team to discuss your requirements.

Do you sell bariatric equipment?

Yes. We supply bariatric equipment for both hire and sale.

Please contact the Healthcare Equipment team to discuss your requirements.